Privacy Policy

1. Information We Collect

Depending on how you interact with VoltGuard, we may collect:

Information You Provide

2. How We Use Your Information

We may use the information we collect to:

3. SMS/Text Messaging Privacy

If you voluntarily provide your mobile telephone number and separately opt in to receive text messages from VoltGuard, you may receive SMS messages relating to the messaging program for which you provided consent.

Depending on your request or the program you joined, messages may include appointment confirmations, appointment reminders, service updates, estimate notifications, customer-service communications, or promotional and marketing messages where separately authorized.

You can stop receiving recurring SMS messages at any time by replying STOP. For assistance, reply HELP or contact VoltGuard using the contact information provided on our website. Your consent to receive SMS messages is not a condition of purchasing goods or services.

4. SMS Opt-In Data Is Not Sold or Shared

VoltGuard Electric & Security LLC does not sell, rent, lease, share, or disclose mobile telephone numbers or SMS opt-in/consent information with third parties, affiliates, or partners for marketing or promotional purposes.

SMS consent and phone numbers will not be shared with third parties or affiliates for marketing purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.

5. How We Share Information

We may disclose personal information (strictly excluding mobile phone numbers, text messaging originator opt-in data, and consent data) when reasonably necessary to operate our business and provide requested services. For example, information may be shared with standard service providers that help us operate our website, CRM, scheduling, payment systems, or business operations. Service providers are prohibited from using this data for any purpose other than performing services for us.

We do not sell your personal information.

6. Cookies and Analytics

Our website uses cookies and similar analytics technologies to remember preferences, analyze website traffic, and improve functionality. You can control cookies through your browser settings.

We implement rigorous administrative, technical, and organizational security safeguards designed to protect your personal data from unauthorized access, loss, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Third-Party Websites and Services

Our website may contain links to third-party website scheduling, booking, payment, or mapping platforms. VoltGuard is not responsible for the independent privacy practices, security, or content of third-party websites.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and protect our legitimate business interests.

9. User Rights

Depending on your location and applicable law, you have the right to access, update, correct, or request the deletion of the personal information we maintain about you. You may also withdraw your SMS consent or opt out of marketing communications at any time. To exercise these rights, please contact us using the information below.

10. Children's Privacy

Our website and services are intended for adults and businesses. We do not knowingly collect personal information from children under 13.

11. California Privacy Rights

If you are a California resident, your additional privacy choices under the California Consumer Privacy Act (CCPA) regarding access, data deletion, and collection tracking are honored subject to legal parameters.

12. Contact Us

For questions regarding this Privacy Policy or data tracking practices, please contact us at: VoltGuard Electric & Security LLC Email: info@voltguardbay.com Phone: (415) 741-4941