Privacy Policy
Effective Date: September 11, 2026
Last Updated: September 11, 2026
VoltGuard Electric & Security LLC (“VoltGuard,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, https://voltguardbay.com/, request an estimate, schedule a service, contact us, or communicate with us by phone, email, SMS, or other communication channels.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and your choices regarding your information.
1. Information We Collect
Depending on how you interact with VoltGuard, we may collect:
Information You Provide
- First and last name
- Phone number
- Email address
- Property address, city, or service location
- Information about your electrical or security service needs
- Appointment and scheduling information
- Information submitted through contact, estimate, emergency-service, or other website forms
- Communications you have with VoltGuard
- Information you voluntarily provide when requesting an estimate or service
Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring website
- Date and time of visits
- General website usage information
We may use cookies, analytics technologies, pixels, or similar technologies to operate and improve our website.
2. How We Use Your Information
We may use the information we collect to:
- Respond to inquiries and service requests
- Provide electrical, security, EV charger, panel upgrade, emergency, and related services
- Schedule, confirm, modify, or cancel appointments
- Prepare and provide estimates
- Communicate with customers regarding requested services
- Send appointment reminders and service notifications
- Respond to emergency-service requests
- Follow up regarding estimates or requested services
- Provide customer support
- Maintain customer and service records
- Prevent fraud, misuse, or unauthorized activity
- Improve our website, services, and customer experience
- Send marketing communications when you have provided the appropriate consent
- Comply with applicable laws and regulations
3. SMS/Text Messaging Privacy
If you voluntarily provide your mobile telephone number and separately opt in to receive text messages from VoltGuard, you may receive SMS messages relating to the messaging program for which you provided consent.Depending on your request or the program you joined, messages may include:
- Appointment confirmations
- Appointment reminders
- Service updates
- Estimate notifications
- Follow-up communications
- Customer-service communications
- Emergency-service communications
- Other information related to a service or request you initiated
- Promotional or marketing messages, where separately authorized
Message frequency may vary. Message and data rates may apply.You can stop receiving recurring SMS messages at any time by replying STOP. For assistance, reply HELP or contact VoltGuard using the contact information provided on our website.Your consent to receive SMS messages is not a condition of purchasing goods or services.
4. SMS Opt-In Data Is Not Sold or Shared
VoltGuard does not sell, rent, or share mobile telephone numbers or SMS opt-in/consent information with third parties for their own marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with third parties, except as necessary to provide the requested messaging service through service providers that support VoltGuard's communications and as otherwise required or permitted by law.
Your SMS consent will not be used as permission to send unrelated third-party marketing messages.
5. How We Share Information
We may disclose personal information when reasonably necessary to operate our business and provide requested services.
For example, information may be shared with:
- Service providers that help us operate our website, CRM, scheduling, communications, payment, or business systems
- Technology and messaging providers that facilitate SMS, email, appointment, or customer communications
- Contractors or service professionals involved in fulfilling your requested service
- Professional advisors such as attorneys, accountants, or insurers
- Government authorities or other parties when required by law
- Parties involved in a business transfer, merger, acquisition, or similar transaction
Service providers may only use information as necessary to perform services for us or as otherwise permitted by law.
We do not sell your personal information.
6. Cookies and Analytics
Our website may use cookies and similar technologies to remember preferences, understand website traffic, improve functionality, and measure the effectiveness of our website and marketing efforts.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.
7. Third-Party Websites and Services
Our website may contain links to third-party websites or services, including scheduling, booking, payment, mapping, social media, or other platforms.
VoltGuard is not responsible for the privacy practices, security, or content of third-party websites.
We encourage you to review the privacy policies of any third-party service before providing personal information.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
9. Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain business and service records, communicate with customers, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.
Retention periods may vary depending on the type of information and applicable legal requirements.
10. Your Choices
Depending on applicable law, you may have rights concerning your personal information, including the ability to:
- Request information about the personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of certain information
- Opt out of certain marketing communications
- Withdraw SMS consent at any time
- Request information regarding how your information is used or disclosed
Some information may need to be retained to comply with legal obligations or for legitimate business purposes.
To exercise applicable privacy rights, contact us using the information below.
11. SMS Opt-Out
If you no longer want to receive recurring text messages from VoltGuard, reply STOP to the SMS message.
After receiving a valid opt-out request, we will process the request and stop sending recurring messages to that number, except where a message is legally required or otherwise permitted.
You may re-subscribe by providing a new, affirmative opt-in where available.
12. Children's Privacy
Our website and services are intended for adults and businesses. We do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.
13. California Privacy Rights
If you are a California resident, you may have additional privacy rights under applicable California law, including rights relating to access, correction, deletion, and information regarding the collection and use of personal information.
These rights are subject to applicable legal exceptions and limitations.
To make a privacy request, contact us using the information below.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.
We encourage you to review this page periodically.
15. Contact Us
VoltGuard Electric & Security LLC
Oakland, California
Website: https://voltguardbay.com/
Email: info@voltguardbay.com
Phone: (510) 616-9225
For SMS support, you may also reply HELP to a message received from VoltGuard.
VoltGuard Electric & Security LLC — All Rights Reserved.
